Virtual servers
Provisioning, management, and support of virtualized environments, on-premises or in the cloud.
IT Infrastructure · Cloud & Operations
Infrastructure that never stops.
Managed operations with AIOps, ITOM, and Discovery. Servers, networks, storage, and Modern Workplace under our responsibility.
- Observability and 24/7 operations
- AIOps to detect anomalies before they become incidents
- Always up-to-date inventory
Platform
AIOps
ITOM
Discovery
AIOps
ITOM
Discovery
Proactive approach
Anticipating issues costs much less than firefighting.
Critical infrastructure cannot depend on luck or delayed alarms.
With AIOps, we correlate signals from across the environment and act before failures reach the user. You operate with less noise, fewer outages, and predictable costs across servers, networks, storage, and workplaces.
Explore our servicesBMC Helix · AIOps & ITOM
Operations that anticipate issues.
We combine monitoring, events, and topology into a single view. AI applied to operations reduces alert noise and identifies the probable cause before impact.
- Anomaly detection and event correlation
- AI-assisted root cause analysis
- Always-updated Discovery and CMDB
- Automated remediation and repetitive tasks
dashboard · observability and topology
How we operate
Total visibility, automated action.
We see every asset and dependency. What can be automated, we automate.
24×7
Uninterrupted monitoring and operation
AIOps
Detection and correlation before impact
CMDB
Always up-to-date inventory and dependencies
What we deliver
From the datacenter to the workplace.
Networks
Design, operation, and monitoring of enterprise networks, with performance and security.
Storage
Storage scaled to the operation, with data protection and recovery.
Modern Workplace
Modern workplace management, from provisioning to user support.
AIOps
Anomaly detection, event correlation, and AI-assisted root cause analysis.
ITOM
IT operations management with integrated monitoring and workflow automation.
Discovery & CMDB
Automatic discovery of assets and dependencies, keeping the inventory true to reality.
Hybrid cloud
Operation of hybrid and managed environments, keeping cost and performance under control.
Operation lifecycle
From discovery to optimization.
01DiscoverAsset and dependency map.
02MonitorContinuous collection of metrics and events.
03DetectAnomalies identified early.
04CorrelateNoise reduced to probable cause.
05AutomateResponse triggered without delay.
06RemediateCorrection applied and validated.
07OptimizeCapacity and cost tuned.
Why Amazon
Critical operations are our routine.
We support clients across Latin America with infrastructure under our management, in environments that cannot stop.
We combine specialists, processes, and the BMC Helix platform into a single operation, with indicators and evidence ready for audit.
Recognized excellence
Certified company.
We operate under international quality and IT service management standards.
ISO 9001Quality Management · 2015
ISO 20000IT Service Management · 2018
Frequently asked questions
Clear up your doubts.
Fewer useless alerts and earlier detection. The AI correlates signals and points out the probable cause, shortening time-to-resolution.
All three. We operate the client's own datacenter, cloud, and hybrid environments with the same visibility and metrics.
Discovery automatically maps assets and dependencies and keeps the CMDB accurate — the foundation for decisions, changes, and security.
Yes. Modern Workplace covers provisioning, management, and support of endpoints, integrated into infrastructure operations.
You can track availability, performance, and capacity on real-time dashboards, with reports ready for audits and accountability.
Next step
Let's modernize your infrastructure.
Talk to our specialists and receive a diagnostic of your environment.